Quote Originally Posted by fisamo View Post
Argue is such a strong word...

Seriously, though, you can't expect Voipo to fix a problem if they don't know it exists. Also, on a less happy serious note, you have to determine if they're meeting your needs or at what point these frustrations justify making a move. I'm not suggesting that you leave--that's gotta be your call (no pun intended). Overall, I've found Voipo to work well (albeit not perfectly). Most of the time, I don't think about it. But when the occasional "you have reached a number that has been disconnected..." on inbound calls occurs, or other minor 'oopses' occur, I do miss CallVantage a little. (I am saving a ton of $$ vs CallVantage, and Voipo support, when needed on rare occasion, has been much more responsive.)
Yes, the number disconnected or not in service is the most disconcerting thing about VOIPo service. The sad part is the loss of confidence - for every time the wife or I notice it, one wonders how many other times it has happened to others trying to call us. The recent frustration was three different sort of glitches three days in a row all of which the wife noticed - and results in cracks from her about the cheap phone company I've signed up with. Other than the router rebooting, the others were VOIPo side issues.

Price-wise and feature-wise VOIPo is tough to beat, but I just wish the reliability were better. But, I need to be realistic given what I'm paying for the service. Lets say if I was paying Vonage prices, I'd have left a long time ago (I was a Vonage customer in a previous life - all I remember is solid service).