Frustrated with Voipo

**gavakie** · 07-12-2010 01:41 PM

So I had voipo for a couple months and it never seemed to work with my ip. Well a family member who had it is working just fine. Come on voipo whats going on?

**MisterEd** · 07-12-2010 02:03 PM

Doesn't that tell you that the problem is more than likely on your end since your family member is fine .... maybe your router is a problem or your internet provider has a lousy "connection" between your location and Voipo's servers? Have you contacted tech support for help?

Maybe even providing some more details here might also get you some assistance.

Would you go to your doctor and say "my brother feels good but I don't, what's going on?"

**4plus3vette** · 07-13-2010 02:02 PM

I had some issues with the service when I started. I talked to the guys on the 800 number a half a dozen times before one of them finally sent it on two the Tier 2 support.

Once I got in there, they had me update the firmware on my router. That didn't get it fixed, then they made some changes on their end and how their equipment talks to my equipment and I have not had a problem since.

Perhaps the next level of support can help you.

Take care.

VOIPoDanielC · 07-13-2010 08:22 PM

Originally Posted by gavakie

So I had voipo for a couple months and it never seemed to work with my ip. Well a family member who had it is working just fine. Come on voipo whats going on?

Please contact us at support@voipo.com and we'll be sure to try to resolve your issue.

The majority of problems that exist are due to one of the following:
Latency between you and the server
Packet loss
Ports not being opened properly
NAT issues
SIP ALG being enabled (Always disable this, I have yet to come across a router that performs this properly.)
Bandwidth Contention

We can make some setting changes to your device, but it depends on what the problem is. When you email us, be sure to include your telephone number, the issue that you're having, and what type of Internet connection that you have. In addition, if you are having problems at certain times of the day or any other relevant information would be essential in getting a problem resolved.

**gavakie** · 08-09-2010 10:19 PM

I talked to tech support so many times it wasnt funny, i had to go back to my old phone provider

. Lost my old number and so on. It was frustrating to have a family member runinng the same internet to have his work with know problems. Tech support never tried to a new router they just blamed it on my ip and my ip blamed it on them.

**usa2k** · 08-10-2010 04:00 AM

Was your old provider PSTN?

**burris** · 08-10-2010 04:56 AM

Originally Posted by usa2k

Was your old provider PSTN?

Hmmm!

**gavakie** · 09-23-2010 09:43 PM

sorry, pstn?

**gavakie** · 10-05-2010 02:26 PM

Tim serious you guys are awesome this is why I want so desperately to find a way for this to work. I just sent you an email a few minutes ago.

**lifespeed** · 10-24-2010 01:46 PM

One should keep in mind that with VoIP your home network, router, and internet provider are all part of making internet phone work correctly. Quality Of Service (QOS)configuration and support in the router can ensure good quality even when your internet connection is handling other tasks.

If you have an ancient router, consider buying a modern one and learning how to configure it properly. I just got a Draytek Vigor 2130, and it has made quite a difference.

Good luck!