Frustrated with Voipo

[gavakie]

So I had voipo for a couple months and it never seemed to work with my ip. Well a family member who had it is working just fine. Come on voipo whats going on?

[MisterEd]

Doesn't that tell you that the problem is more than likely on your end since your family member is fine .... maybe your router is a problem or your internet provider has a lousy "connection" between your location and Voipo's servers? Have you contacted tech support for help?

Maybe even providing some more details here might also get you some assistance.

Would you go to your doctor and say "my brother feels good but I don't, what's going on?"

[4plus3vette]

I had some issues with the service when I started. I talked to the guys on the 800 number a half a dozen times before one of them finally sent it on two the Tier 2 support.

Once I got in there, they had me update the firmware on my router. That didn't get it fixed, then they made some changes on their end and how their equipment talks to my equipment and I have not had a problem since.

Perhaps the next level of support can help you.

Take care.

[VOIPoDanielC]

So I had voipo for a couple months and it never seemed to work with my ip. Well a family member who had it is working just fine. Come on voipo whats going on?

Please contact us at support@voipo.com and we'll be sure to try to resolve your issue.

The majority of problems that exist are due to one of the following:
Latency between you and the server
Packet loss
Ports not being opened properly
NAT issues
SIP ALG being enabled (Always disable this, I have yet to come across a router that performs this properly.)
Bandwidth Contention


We can make some setting changes to your device, but it depends on what the problem is. When you email us, be sure to include your telephone number, the issue that you're having, and what type of Internet connection that you have. In addition, if you are having problems at certain times of the day or any other relevant information would be essential in getting a problem resolved.

[gavakie]

I talked to tech support so many times it wasnt funny, i had to go back to my old phone provider . Lost my old number and so on. It was frustrating to have a family member runinng the same internet to have his work with know problems. Tech support never tried to a new router they just blamed it on my ip and my ip blamed it on them.

[usa2k]

Was your old provider PSTN?

[burris]

Was your old provider PSTN?

Hmmm!

[gavakie]

sorry, pstn?

[usa2k]

PSTN= Public Switched Telephone Network (In other words not VoIP)
Others may say POTS (Plain Old Telephone System)


THIS WOULD HAVE BEEN BETTER WORDING:
I was just wondering if this was your first Internet Phone experience,
or if you had previous success with another VoIP provider?

[gavakie]

I used Vonage before all of this.