Quote Originally Posted by gavakie View Post
They tried and couldnt do anything. its frustrating like i said because someone with the same IP is working fine. I think it was the hardware they sent but they wouldnt try it.
If you want to send me a ticket number, I'm happy to take a look and make sure support has done everything they could to try to resolve your issue.

If support has done everything and exhausted resources in trying to solve it, then it may just be that VOIPo won't work well for you and you may be better suited with another provider.

There are many many variables that will determine how well a particular VoIP service works for someone (their router, ISP, network setup, bandwidth usage, connection between them and VOIPo network, etc).

Unfortunately there are some situations where a particular VoIP provider won't work well for someone and we can't make things work for 100% of people. There will always be a small % of people that have contact issues no matter what adjustments are applied due to one of the variables. The good news is that even if someone is in our small % that has issues, they may not be in the % of another provider since all networks are designed differently.

Again, I don't know if that's the case with you and if you send ticket numbers, I'm happy to look at your support history to see if there's more than can be done or not. You can contact me at tim @ voipo.com with them or your account info and I'll take a look.