Quote Originally Posted by holmes4 View Post
See here about the renewal promotion.

I know Midas from another forum and he tried Voipo because many of us there said we like it. I too had some technical issues at first, but got them ironed out and I am quite happy with the service. The USPS delivery issue is curious and unusual, but I can understand Voipo's policy regarding reships.

I do consider Voipo's technical support superior to other VoIP providers I have tried. No call centers in India for us!
Thanks Holmes. Yea, you guys talked me into it.

Well another day has come and gone and the adapter still hasn't arrived. Tracking info still just shows processed through Houston on the 22nd, nothing more. I know USPS is awful with updating their tracking.

While I understand the reluctance to ship another, sometimes you need to address the customer. Take a credit card to insure that if the first unit arrives that it's sent back. I was a call center manager at U.S. Robotics and that's the way we handled this type of stuff.

And even if you don't want to ship another, at least don't start charging for the service while the customer can't use it. I don't care what your TOS says. It shouldn't say that in the first place. They know when the ATA is activated, start the clock then.

Oh well, I'm getting worked up again. No point. Hopefully I won't have the need to call India.