Yes, it was finally delivered yesterday. I did not open the box, but it is beat up pretty good. I just put it in another box and I will take it to UPS on Tuesday, my next day off and pay for return shipping myself. This really isn't about the money.

Tim, I appreciate your attempt to address this personally and I'm sure your customers appreciate it too. But nobody, including you, seems to understand why I'm upset. That's OK, as I said, my purpose of posting here was not to badger anyone. It's not my job, nor my place to tell you how to run your company.