Very disappointed in customer service

[stevech]

As far as this in particular...

Our shipping is done from a dedicated Houston warehouse. Our CS agents are not in the same location, so it's not really as simple as them walking over and shipping it out. .

Not good enough. For rare failed-equipment, need to restore service, VoIPo must have a small stock of units that can be over-nighted from somewhere, e.g., the call center. It's about respect for customers with reasonable expectations. Used sparingly. The response, above, sounds like it came from a Government Agency Bureaucrat.