Very disappointed in customer service

[VOIPoTim]

I understand your frustration. Unfortunately our shipping center is not equipped for overnight shipping options and we ship all devices via USPS Priority Mail.

Please e-mail your ticket numbers regarding this to tim @ voipo.com and I'll be happy to review this situation.

[usa2k]

Their shipping is consistent and effective.
Modifying this would raise costs for all.
I would not change a thing.

Most people have cell phone backup.

I was without Vonage for a month due to my ISP blocking TFTP(Port#69) when a crazy virus was making its rounds in 2003. When I changed features, Vonage switched servers for my ATA, but the ATA did not get the update. Vonage fixed it before the cable company did by reversing the changes on their back office software, but it was a long wait.

Since we are talking Residential service here, a week seems fair. As a stop-gap ...... if you really want fast VOIPo functionality,

• buy a separate ATA to load BYOD credentials,
• or load X-Lite on a PC with BYOD credentials.