First I wanted to say that up until this week I was spouting the praises of Voipo to anyone that would listen. I have sent no less than 8 people over to switch from Vonage.

With that said I'm now not sure if I'm going to continue my service. This weekend my Linksys VOIP switch went out. No lights, no signal nothing. Basically no phone service on either of my numbers. I thought, no problem, Voipo has great customer service. I was wrong. Basically Monday afternoon I was told that they would ship me a new switch. Great, surely they see phone service, two numbers, as something that is important a a customer and will ship it out FedEX or UPS. Not at all. They notified me that they are shipping it out Tuesday and they're going to ship it regular mail. Should be here maybe by Saturday if I'm lucky. Very disappointing. When I called up to inquire I was basically told, "Tough Luck". It's the only way we have to send out routers?

Come on now. A large company, one back by Hostgator can only send out USPS? It seems to me that it's a preference and that I'm not valued enough as a customer. I found the attitude of the person I talked with on the phone, Daniel, and the lack of service very disappointing.

Josh