VOIPo/s customer hours are from 9 am to 7 pm, mon to fri. This is not enough for most working customers, especially in CA. Should get Saturdays available to customers, like most service companies do.
Junior Member
Customer hours
VOIPo/s customer hours are from 9 am to 7 pm, mon to fri. This is not enough for most working customers, especially in CA. Should get Saturdays available to customers, like most service companies do.
Administrator
Re: Customer hours
They are known to respond to more critical emails sometimes. Even on a Sunday. They just do not provide a full staff, and thus, do not advertise.
I could see a VOIPo Reseller maybe wanting more access, but as a Residential service, where most people also have cell phones, their hours seem fine to me.
Using VOIPo services since February 2007
Beta Tested the VOIPo Reseller Plan.
A happy VOIPo Residential Customer
Using VoIP devices since 12-2002
Companies I've tried
iConnectHere|Vonage|BroadvoxDirect|Vonage|Packet8| VOIPo
VOIPo is a keeper!
Junior Member
Re: Customer hours
We need tech support on Saturdays, as we do not have time on weekdays. We have to be at home to contact tech support.
Member
Re: Customer hours
Work from home that day.
Senior Member
Re: Customer hours
With all due respect that was a pretty dumb response. 90% of those who work don't have the ability to "work from home that day" or any day for that matter.Originally Posted by dtrose
Just because your job may allow you to do so most others do not.
Senior Member
Re: Customer hours
Put in a ticket if you have an issue, if it's something they can't fix without your input, they will respond back to you asking for a time to contact you. If Saturday is the only day for you, I'm sure they will work it out.
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