How to be notified when adapter is offline?

**holmes4** · 09-05-2010 07:43 AM

Apparently for the last several days, my RTP312 has been "offline". I don't get or make a lot of calls and the way I noticed this was when I picked up the phone and got no dialtone. Looking at the box, I saw that the line LEDs were off. Rebooting the RTP312 brought it back.

This is not the first time this has happened and I was wondering if there was a way to be notified by email or SMS or something should the adapter be offline for more than some designated interval. Of course, I have no idea what caused the problem in the first place - my network service has been fine.

**usa2k** · 09-05-2010 09:08 AM

Setting Failover to a cell phone would alert you when the first call to your number is attempted.
That is the best answer I can think of.

A cool request feature could be a Failover-notification

I would see that as a one-time email or text to a designated email address or cell phone or both when no device is detected for xx minutes.

I would also envision the alert could be reset by vPanel to re-arm it for the next time such an event occurs.

**voipinit** · 09-05-2010 11:51 AM

I agree, that would be a great feature.

**tylerscell1** · 09-05-2010 04:31 PM

I second that.

**ephguy** · 09-06-2010 07:41 AM

Third this. This feature would be really valuable to me. I manage my parent's VOIPO account for them from across the country. If I could get a text message when the adapter had been offline for more then 10 minutes say, that would be very helpful in keeping tabs to make sure it's working for them.

**stevech** · 09-06-2010 11:04 AM

I fourth the nomination. But I've always wondered... if the ATA is in fact connected by IP to the server, but de-registered or some such, why should the customer be burdened with rebooting it when the outage is noticed? The VoIP operator should do so remotely.

**VOIPoTim** · 09-06-2010 02:36 PM

Originally Posted by stevech

I fourth the nomination. But I've always wondered... if the ATA is in fact connected by IP to the server, but de-registered or some such, why should the customer be burdened with rebooting it when the outage is noticed? The VoIP operator should do so remotely.

If the device isn't connected to our network, how would we connect to it to cause it to reboot?

The only way would to be physically make a housecall to do it.

Kind of like if a cell phone is off there's no way for AT&T to make it power on, but if it's on and connected to their network they may be able to send a command to it.

**caseydoug** · 09-06-2010 05:36 PM

Originally Posted by VOIPoTim

If the device isn't connected to our network, how would we connect to it to cause it to reboot?

But it should be possible to send email or sms notification in the case of a failover event, correct? I think it would be a useful feature.

**holmes4** · 09-06-2010 06:03 AM

I already have the failover set to my cellphone. but as I said, I don't get a lot of calls so it may not become apparent for days that there is a problem.

**holmes4** · 09-06-2010 05:41 PM

I want to see a notice when the adapter hasn't been "seen" for a set period of time. I don't see much value in waiting for a failover event, which would affect inbound calls only.

Picking up the phone to silence is not a good thing, and the residents of the house might not know how to fix it. Since Voipo can't reboot a device it isn't connected to, at least notify us that it's missing. Please.