Anybody Having Trouble Today?

[stevech]

one line service here is OK today at 11:30A PT

[VOIPoTim]

No increase in support here and everything's been running smoothly. If you guys have issues, open a ticket when you notice it so we can look at it for you.

[Russell]

Come back home and line 2 is dead (no light on the ATA). Make a call on line 1 and don't hear any ringing ... then I hear a hello from the other party.

[burris]

This sure sounds like some router problems.
Maybe NAT or some needed ports not opening up.

[Russell]

This sure sounds like some router problems.
Maybe NAT or some needed ports not opening up.

And, now both lines are lit up - I didn't do anything at all.

As previously mentioned: My config is the RT31P2 being directly connected to my UVerse router with UDP ports 5004-65000 forwarded to the RT31P2.

[burris]

I'm not too familiar with UVerse, but if they use a router, as we know it, you may be double natting or conflicting something when you connect one router behind the other.

Have you checked with support. I'm sure by now that they have gained some experience with connecting those customers who have UVerse.

[MisterEd]

No increase in support here and everything's been running smoothly. If you guys have issues, open a ticket when you notice it so we can look at it for you.

Been there, done that. What can they do? If a line is down, then it comes up, when they get the ticket the reply is "everything is OK." Which it is.

I post problems here not with the intent to complain to VOIPo but just to see if anyone/everyone else in "the community" is having a problem. I realize there isn't much you can do unless there is a major outage.

[Russell]

Been there, done that. What can they do? If a line is down, then it comes up, when they get the ticket the reply is "everything is OK." Which it is.

I post problems here not with the intent to complain to VOIPo but just to see if anyone/everyone else in "the community" is having a problem. I realize there isn't much you can do unless there is a major outage.

Which is the same reason I don't create tickets and report here.

Tim: if you feel there is a point in creating tickets for something which is not reproducible, please let me know. It takes a certain amount of emotional energy to create the ticket for a problem which does not exist (e.g., my line 2 line not being lit for a certain period yesterday and being lit later) and if I'm going to be faced with an "everything is OK." response as described above, it's best for my sanity not to create the ticket :-).

Brandon, I do hear what you're saying. Both lines are lit up at the moment. However, the next time I find issues, I'm going to reboot all (the two described below) components.

To summarize my setup: the RT31P2 is plugged into the 2Wire with UDP ports forwarded. Plus my main computer is plugged in the RT31P2. Everything else on the network does wireless from the RT31P2.

[Russell]

Problems still persist. So this morning I decided to reboot all affected components: first turned power off to computer, RT31P2 and UVerse box. Let all sit for at least 2 minutes. Then powered up the UVerse box - it takes a long time to be ready. When it was, I powered up the RT31P2 and finally the attached computer, from which I'm typing this. If this doesn't get things working normally, I guess, it's ticket time. And, UDP 5004-65000 forwarded to the RT31P2 from the UVerse box.

[Russell]

On some calls I have a long silence and never hear any ringing - this is after the reboot described in the previous post. Opened RKQ-526057.