Results 1 to 10 of 19

Thread: Compatible Routers

Hybrid View

Previous Post Previous Post   Next Post Next Post
  1. #1
    Join Date
    Jan 2011
    Posts
    2

    Default Re: Compatible Routers

    Quote Originally Posted by jjinks View Post
    The support staff cannot offer ANY support for any routers or adapters that they don't provide. So this is the only support people have for non-supported routers and adapters.

    Do you understand now?

    It's just a thread for people to talk about and modify non supported routers. That all!
    This forum is supposed to be for prospective service users, as I understand it, so why is there so much activity by people who are already using the service?

    However, that's not really my point. I am disturbed that there was no mention that I encountered in the sales pages stating that you need to buy a router from this company...or, at least, that if you don't you will sacrifice support. Seems like devious tactics to me.

  2. #2
    Join Date
    Feb 2009
    Location
    Houston suburb
    Posts
    253

    Default Re: Compatible Routers

    Quote Originally Posted by amki View Post
    This forum is supposed to be for prospective service users, as I understand it, so why is there so much activity by people who are already using the service?

    However, that's not really my point. I am disturbed that there was no mention that I encountered in the sales pages stating that you need to buy a router from this company...or, at least, that if you don't you will sacrifice support. Seems like devious tactics to me.
    There seems to be a misunderstanding. The OP of this thread was referring to other ATA's or SIP devices as opposed to home routers. His wording was confusing to say the least. You are not required to buy any "routers" from Voipo. Voipo ships you a leased ATA for free. Voipo will gladly give you free support for connecting their ATA's to your own router if needed.

    You are allowed to connect your personally owned ATA or SIP device (aka BYOD), but Voipo provides limited or no support for these devices as the OP was referring to.
    Last edited by tritch; 01-07-2011 at 03:51 PM.

  3. #3
    VOIPoCodyH Guest

    Default Re: Compatible Routers

    Quote Originally Posted by tritch View Post
    There seems to be a misunderstanding. The OP of this thread was referring to other ATA's or SIP devices as opposed to home routers. His wording was confusing to say the least. You are not required to buy any "routers" from Voipo. Voipo ships you a leased ATA for free. Voipo will gladly give you free support for connecting their ATA's to your own router if needed.

    You are allowed to connect your personally owned ATA or SIP device (aka BYOD), but Voipo provides limited or no support for these devices as the OP was referring to.
    Right, we provide one on a free lease basis at no cost to you when you order our residential/small business service.

    This was only about users who wanted to use their own instead of ours (possibly because they preferred a different brand/model, etc).

  4. #4
    Join Date
    Jan 2011
    Posts
    2

    Default Re: Compatible Routers

    Quote Originally Posted by tritch View Post
    There seems to be a misunderstanding. The OP of this thread was referring to other ATA's or SIP devices as opposed to home routers. His wording was confusing to say the least. You are not required to buy any "routers" from Voipo. Voipo ships you a leased ATA for free. Voipo will gladly give you free support for connecting their ATA's to your own router if needed.

    You are allowed to connect your personally owned ATA or SIP device (aka BYOD), but Voipo provides limited or no support for these devices as the OP was referring to.
    Thank you, tritch and Cody. My total ignorance of VoIP led me astray.

    I appreciate your help and will now seriously consider signing up for Voipo.

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •