Example of well done system status notices to customers

[VOIPoTim]

RIght- web page and RSS feeds.

And Facebook is not a good alternative to Twitter for the VoIP system trouble notices (grin)

It's on our list of things to look into.

We're considering something along those lines, but it's a little more complicated than just putting up a site with RSS feed on it.

We'd would have to setup something that's easy to update without having to login to a site and at least also had the same functionality as Twitter (ability to send SMS alerts when something posted, etc) so we're not taking functionality away.

Just for one example of why we use Twitter now...before we started using Twitter and just used the forums, people were asking all the time for SMS alerts so if they were at work or not at home they could get an alert about network issues without having to constantly watch a webpage or check e-mail. SMS is an easy way to handle that and Twitter has it built in.

99% of our customers don't know what RSS is so it has to be an easy solution for people to be notified without checking the site or relying on RSS readers, etc.