WOW! After being on hold for 45 minutes, a rep answered the phone and GUESS WHAT- he said I need to be in front of my router.

Well, at least it's 100% US based support... On second thought, ya know what, I would sacrafice a bit of a language gap to actually be able to have my phone fixed.

Of course he said I could have a pro-rated refund... never mind that I have not had one second where this thing actually worked.

Voipo- The LIKEABLE Phone company.