Tim,

I agree that most support issues are on the customers end.

That said, it would be nice to have a skeleton crew dedicated for reseller support available a bit later, say 8 or 9pm. Sometimes we just need basic questions answered. Or need to get little things worked out, like when a number needs to be moved from a voice account to a fax account.

An alterantive would be if resellers had a bit more control over accounts. For example, being able to change the account name or type without having to call support would help.

My two cents.