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Porting Frustration
Besides saving money, the other reason I loved VOIPo was the ability to keep my phone number. However, I received an email today saying:
Unfortunately we do not support phone numbers transfers in this area.
17 days after I purchased VOIPo service.
15 days after VOIPo received my porting paperwork.
7 days after I already received my VOIPo equipment and used it.
Would have been great to know BEFORE I purchased. Why would VOIPo lead me to believe that it could be done?
This blows.
The third reason I chose VOIPo was because of all the rave reviews on their customer service. I hope VOIPo can come through with a refund or a better effort at porting my number. I've been bragging to people how easy and great VOIPo has been so far and now I kind of regret it.
I really don't want to start from scratch with someone else like Vonage, but I guess that's where I'm at.
Any info or insight would be appreciated. I'd like to stay with VOIPo.
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