In order to provide service in an area, we have to work with a carrier partner that has equipment in that area.

Different VoIP providers deal with different carriers and it's possible Vonage has a contract with one that we don't.

Sometimes it appears there's coverage in an area because our carrier partner has a presence there but then they reject it only after it's been submitted.

You'll definitely be able to cancel and get a refund with the guarantee if we don't have coverage.

If you want to PM me the phone number or e-mail me at tim @ voipo.com I can double check the coverage for you to be 100% sure we don't have an alternate carrier we submit it to.