Service failure but Adapter's lights normal. Grrr.

[VOIPoTim]

That's crazy!

Just one of many examples. We deal with people doing similar things every day.

While in that example the complaints had no merit, we still have to respond and defend ourselves because unfortunately in today's "big bad business" society everyone is anti-business and pro-consumer even in situations where the consumer is wrong.

From complaints like that to showing up at our door slamming an ATA down to making threats like "I was on vacation and didn't use my phone while gone so give me a free month or I'll do a chargeback" we deal with it every day. I'm not sure if it's the stress of the economy in general or what but we've been seeing more and more people just going ballistic over minor things the last year or so.

The point is that doing something like outlined in this post that would generate false positives would create more situations like this where people would literally go ballistic and snap over simple things above and beyond the technical limitations of doing it. If they were opted out, we'd be the bad guy for taking them out and they'd want a refund for not fully delivering on something we advertised. If they were left in, they'd have false positives and complain about it.

It's more reasonable for us to monitor our own network because we understand the realities of monitoring and won't get upset over getting too many alerts, etc.

In anything we do, we have to find the right balance of providing functionality that people want while walking on eggshells around a % of our customer base with it. It's a balancing act and unfortunately there are some things like this that are harder to deal with than others.

That's why VOIPo moved to California....being 2 miles from the ocean has a calming effect that's needed.