Up until yesterday, our VoIP customers have been working very well. Beginning yesterday and continuing on into today, our customers have been experiencing this issue. When a caller calls our customer, they are unable to hear the customer, but the VoIP customer can hear the caller. If the customer then calls the caller back, the call works fine. From what analysis, we can do on our end, we don't see any issues. Do you have any ideas as to what might be causing this issue? Is there anything going on with your systems that we don't have control over that could be causing this? Any help you could provide would be appreciated.

Also, do you have access to call stats for ping times, jitter, and latency. Is there a way for the reseller to get these stats. If not, we'd like to suggest this feature. It would be a great source for troubleshooting these types of issues. Thank you.