No voice on incoming calls.

[voipinit]

So in Features there is a drop-down whose options are:
Allow Blocked Calls
Block Calls Marked as Private
Block All Unknown Calls


What is the difference between the last two? Currently I have "Block Calls Marked as Private" but if I set it to "Block All Unknown Calls" I should be okay and not run into the problem with callers not hearing us or the answering machine not playing its message?


Thanks!

Block Calls Marked as Private blocks only those callers where the CID display shows up as Private which means there will also be no number displayed on the CID.

Block All Unknown Calls is similar to Block Calls Marked as Private but does not stop at just Private, it will block Anonymous, Unknown, Restricted or any call with a blocked number.

[SomeWhoCallMeTim]

Sounds like "Block All Unknown Calls" is what I want.

Thx

[Nle]

Just started having this issue in the last couple of days, i.e. incoming calls can't hear me although I can hear the caller just fine.

Outgoing calls work just fine.

Rebooting the Grandstream didn't help.

I've opened a support ticket.

Exact same problem. Incoming calls don't work (other party cannot hear me).
Setup: Cable Modem -> Router (forwarding enabled) -> Grand Stream 502

My settings do NOT block any type of call

[awr66]

I just opened a ticket too.

My set up is: Cable Modem>>>>Grandstream>>>Router

I do not have any unknown callers blocked, but I do have the telemarketer block enabled.

Will wait to see what support can tell me.

[gls101]

Likewise.

Intermittent no received audio on inbound calls, just dead air.

Just opened a ticket.

Gary

[DDebedel]

Hi,

Is there any word from Voipo on this? I am having similar problems with incoming audio.

Grandstream router is directly behind the cable modem.

David D.

[Superbam]

Same issue. I have the Linksys adapter connected to a switch then to the cable modem. If I reboot it will work fine for a day or two. Ticket opened, we'll see if they can fix it.

[DaveH]

Same issue with me.

Selective incoming calls are not able to hear me.

My setup is Cable modem ---> Grandstream ATA ---> Netgear Router.

I am noticing a loose correlation to numbers I have put in my contact list being OK versus numbers not in my cantact list not being able to hear me.

Not sure it has anything to do with it, nor if it even makes sense, but thought I'd throw it out there.

I don't have any private call blocking set up. Even if I did, I wouldn't expect it to function this way.

Anyone gotten an update from VOIPo on this?

[DaveH]

Update:

I got an email from Voipo support on Saturday evening asking me to "try my service now."

Seemed to work well for a while on Sunday, but as of Sunday evening I get a fast busy signal when trying to receive incoming calls.

I've updated my ticket with Voipo support and am (patiently) awaiting a reply.

Dave.

[kayakbuilder]

I'm fairly new to Voipo and have been having the same issue. We had it from the start, and openned a ticket then. I rebooted the ATA and the problem went away. After a week or so it came back. Rebooting sometimes fixes it. Sometimes it takes several iterations of reboots. This is getting frustating.

Mine is set up internet > cable modem > ATA > router.