new to the service, and a bit flustered.

[chpalmer]

Model numbers...

[genocidex]

router: belkin model# f5d7230-4 ver. 1444
modem: motorola model# sbv5220
ata: grandstream model# ht502


is that what you are looking for?
sry for not giving you this info right away

[genocidex]

router: belkin model# f5d7230-4 ver. 1444
modem: motorola model# sbv5220
ata: grandstream model# ht502


is that what you are looking for?
sry for not giving you this info right away

[chpalmer]

My guess is that your modem is a combination modem/router, or what the ISP probably refers to as a "gateway"...

Its probably handing out an address to your equipment in the same subnet as your ATA's lan side...

Your Belkin most likely uses another subnet and therefore has worked ok.

You can try changing the address of your ATA or put your modem in bridge mode. (my personal choice).

So that why the request for model numbers...

[genocidex]

Ive been trying to put up the models and numbers but every time i try it says it uas to be aprooved first.