Service Hours

[voipinit]

I have been with VOIPo for 27 mos. and don't have a single complaint about the service.

[caseydoug]

What other company has its founder and CEO providing long and detailed individualized responses on its support forum and on Broadband Reports? Of course if VOIPo really wanted to offer top notch customer support, Tim would be making house calls.

[stevech]

VoIPo's servers and website have been very reliable.
If I could just find some way to monitor or be alerted if the ATA becomes unable to re-register, I'd be pleased. I don't want to, but since VoIPo doesn't do so, I guess I have to, by some means. Of course, this is not referring to an ISP fault or modem-down issue as that is easily noted here. Hopefully, a user will tell me how to do this. I did find that I can telnet to the Grandstream ATA. Kind of a pain.

The only other issue of note I've had is when outgoing CID number stopped working for a day or so until it was brought to their attention.

[VOIPOinTN]

I question some of the hold time stats. I was on hold for 25 minutes one night and gave up after 8:10pm CT. The next night I called before 7pm and was on hold for 28 minutes as I was told to call in to talk to a tech to resolve the problem.

Service is great as long as you don't have any problems. Yes I like the price, but would be willing to pay a bit more if I could get expanded support hours. Many Voipo customers work and they are covering 4 time zones so we always can't call between the open hours. To their credit Voipo will schedule calls outside those times, but only works when you are resolving an existing problem.