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Thread: Is the "call routes" database corrupted?

  1. #1
    Join Date
    Feb 2009
    Location
    Houston suburb
    Posts
    253

    Default Is the "call routes" database corrupted?

    I noticed yesterday in vPanel that all my inbound/outbound call route entries have been altered. All inbound call routes that had any wildcard characters are now gone (i.e. 800******* now shows 800). All my outbound call routes that started with "0" have been stripped out (i.e. 020 now shows 20).

    Anyone else seeing this? Can Voipo confirm whether or not my previous call route settings are still working?

  2. #2
    Join Date
    Jan 2009
    Posts
    230

    Default Re: Is the "call routes" database corrupted?

    Yes, I noticed this a couple of days ago. The wildcards don't show anymore and any wildcards in front of a string of number(s) is stripped out and may not work as originally setup. Any numbers where the wildcards are at the end of the number are working OK, but the wildcards don't show.

    This started the same time my registration info under Features/Devices shows a duplicate entry for line 1 and 1 entry like it should for my cloned line. So I show a total of 3 devices registered, but the first two are identical to each other in every way, so it appears to just be a display issue.
    Last edited by voipinit; 05-09-2011 at 10:44 AM.

  3. #3
    Join Date
    Feb 2009
    Location
    Houston suburb
    Posts
    253

    Default Re: Is the "call routes" database corrupted?

    Quote Originally Posted by voipinit View Post
    Any numbers where the wildcards are at the end of the number are working OK, but the wildcards don't show.
    Thanks....good to know the inbound routes are still working. I use this extensively to block unwanted callers. I'll have to check my outbound routes to see if they are still working.

    My "Devices" display looks normal, so nothing strange here........
    Last edited by tritch; 05-09-2011 at 12:09 PM.

  4. #4
    Join Date
    Oct 2010
    Location
    Chicago Area
    Posts
    57

    Default Re: Is the "call routes" database corrupted?

    I've noticed this too and have been wondering if the routes are working as expected. I send disconnected tones to whole area codes where I don't know anyone but have received solicitation calls. But now routes such as '913*******' appear as just '913'. I suspect they are still working - but haven't been able to confirm it.

    I also believe it is just a display problem. I haven't bothered to put in a support ticket, but maybe we all should to bring attention to the issue.

  5. #5
    Join Date
    Feb 2009
    Location
    Houston suburb
    Posts
    253

    Default Re: Is the "call routes" database corrupted?

    I did some testing yesterday and both the inbound/outbound routes seem to be working OK. So, it appears to be just a display problem.

  6. #6
    Join Date
    Feb 2007
    Location
    Michigan
    Posts
    2,220

    Default Re: Is the "call routes" database corrupted?

    I can confirm mine looks like that too.

    I deny all then let a select number of exchanges through, the rest is diverted to VM and I do not have a rise in messages being left.


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  7. #7
    Join Date
    Oct 2010
    Location
    Chicago Area
    Posts
    57

    Default Re: Is the "call routes" database corrupted?

    Noticed yesterday that the issue is fixed. Call routes are displaying correctly, and all my call routes have the correct number of leading zeros, asterisks and question marks. So either it was just a display problem or VOIPo restored the call routes from a previous version.

  8. #8
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,044

    Default Re: Is the "call routes" database corrupted?

    This was just a display issue but we went ahead and fixed it while rolling out some new things this week.

    One of those "new" things is that Call Routes will not allow international numbers for outgoing routes, so you can create speed dials for international numbers.
    Timothy Dick
    Founder/CEO
    VOIPo.com

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