Incoming calls are not working

[Pyz01]

chpalmer

I have a ZOOM cable modem. My ISP is COX communincations. They say they can see my Grandstream device on the network and my internet connection is currently working fine. Outgloing calls are fine. All incoming calls have a fast busy again once I installled a new wireless router. Awating help from VIOPo support.

[chpalmer]

Is the Zoom a model Model 5350 or a 41 series?

The 5350 is a router device also.

[Pyz01]

Zoom Cable Modem Series 1051; Model 5241

Ken

[Pyz01]

OK

Status as of 9:10 PST -- all incoming calls are now working.

So it appears -- since I am unaware of any changes made by anyone -- that once I added a new router -- it took about 1/2 a day for the System to update and now incoming calls are working. Not sure why it takes 1/2 day for Voipo system to update -- but I am OK since everything seems to be working.

Ken