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[PhoneyExpress]

[QUOTE=tritch;66465]You should probably continue to work with Voipo’s support team to resolve this issue....

I intend to.

Thank you for your detailed explanation on the possible existence of a firewall within the DSL modem. I can confirm there is a sip address and port number listed on the Received: line, under Connected Devices.

Not being familiar with the setup and configuration details of the Westell DSL modem I will have to spend more time in trying to put this device into the “bridge’ mode.

I acknowledge, no manufacturer of an electronic device can be held responsible for damage to a product that may occur during a local lightning strike. In the event of such an unfortunate circumstance I would like to hope VOIPO could replace the ATA for a reasonable price. The fact that damage may occur with or without it being connected to the home POTS wiring always exists as a possibility.
Your reference to the VOIPO forum discussion is appreciated.
My concern is that, at the time of my purchase, there was no information stating the HT502 must NOT be connected to the home wiring system. Only in the latest Installation Guide is there any mention of: (do not use in-home telephone wiring/POTS).
While no REN number exists, maybe it should be specified.

[tritch]

[QUOTE=PhoneyExpress;66482]

Not being familiar with the setup and configuration details of the Westell DSL modem I will have to spend more time in trying to put this device into the “bridge’ mode.

I need to revise my previous post…..

I would not try to bridge your modem with your current setup. I’m not sure whether your DSL provider uses PPPoE to authenticate or simply uses DHCP for its connection type. If it uses DHCP, bridging the modem should be OK (the ATA will pull the public IP instead of your modem). Your ATA and home router should work fine. However if your DSL provider uses PPPoE for authentication, this would require the PPPoE username/password credentials to be entered into the HT502 WAN setup in the ATA. You would have to ask your DSL provider for these credentials. I’m not sure you are willing to do this type of change within the ATA.

Instead, I would probably just try to disable the DHCP server and any firewall settings within the DSL modem. You may want to ask your DSL provider if this is easy to do or even possible. Otherwise, I would try my other suggestion about having Voipo support enabling the “NAT traversal” setting within the HT502.

Best of luck….