Results 1 to 4 of 4

Thread: PBX / Call Monitoring - New Feature

  1. #1
    Join Date
    Jul 2007
    Location
    Irvine CA
    Posts
    519

    Default PBX / Call Monitoring - New Feature

    Hello,

    We've implemented a new feature (Call Monitoring) to allow for you to listen in on active calls within your PBX.

    Some examples this could be used for are: Training, Quality Assurance, etc.

    You can utilize this feature by dialing:

    *HEAR(4327)

    Followed by an optional [SIP - EXTENSION], i.e. *4327 - would randomly select next call, or *43272000 - would listen to the active call extension 2000 is currently on.

    When you are in monitoring mode you have the following options available to you:

    Dial 1 to speak with the callee
    Dial 2 to speak with the caller
    Dial 3 to engage a three way call with the two parties
    Dial 0 to revert to muted
    Dial * to select next call

    Please test and feel free to reply with any feedback, thanks!

  2. #2
    Join Date
    Oct 2010
    Posts
    84

    Default Re: PBX / Call Monitoring - New Feature

    This is awesome Brandon!!!

  3. #3
    Join Date
    Jul 2010
    Posts
    350

    Default Re: PBX / Call Monitoring - New Feature

    Awesome.

    Just for clarification, does this mean that sometimes the pbx extension is the caller, and sometimes the callee?

    Or is the pbx extension always considered the callee? (This would be preferable for consistency.)

  4. #4
    Join Date
    Jul 2007
    Location
    Irvine CA
    Posts
    519

    Default Re: PBX / Call Monitoring - New Feature

    Apologies for the delayed response, to answer your question it will always be the PBX extension in which you wish to monitor.

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •