Double Billed Numbers

[nyrainman]

Hello Tim ~ So far it's only been about 24 hours since I received notice that things were corrected and so far its good.

James also mentioned to me about the account possibly being setup as another type then switched over but I told him this account was always a fax account that started with Voipo then switched over to my reseller account. That number, both with Voipo and my reseller account, had always been a fax number unless somewhere during the switch over, the account type may have been switched back and forth without me knowing. This all started recently when the account was moved over to my reseller account. Never had any problems while it was directly under Voipo.

One questions I do have, and did post it in support on the 16th but have not heard back from support yet, is that this fax number under my list of reseller accounts is showing as a fax line (incoming only) which is how other fax accounts are showing, but in the billing section under 'upcoming transactions', its listed once, which is good, but listed as a local phone number where as other fax accounts are listed as local fax number, so that's strange. So, it's only listed once but under the wrong type of account.

How does that or will this effect usage or will this cause a problem down the line?

[nyrainman]

Hello Tim - Well today I was billed again for that number and wasn't suppose to until September:

7322794523 2014-08-19 Local Phone Number - 7322794523 $1.000 Debit

It still only shows once in upcoming transactions so I'm not sure how this happened but it started all over again. I updated the ticket and hope this can be taken care of quickly and somehow permanently because as of now, I have to check my account every couple days just to keep track of this and we're moving towards this being ongoing for almost 3 weeks now.

[nyrainman]

Today, future transactions are now showing a double bill again (local fax / local phone) as follows:

7322794523 Local Fax Phone Number - 7322794523 2014-09-08 $1.00
7322794523 Local Phone Number - 7322794523 2014-09-19 $1.00