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Thread: New user with HT 502 issues

  1. #1
    Join Date
    Jul 2011
    Posts
    1

    Default New user with HT 502 issues

    Well the title says it all. I have followed the start up instructions that came with the Grandstream about 100 times and when I pick up the phone it get "Device not registered". I have not been able to get customer support on the phone since I just got the equipment on Friday afternoon. I emailed support and got nothing useful yet. Any one else ran into this problem on set up for the first time?

  2. #2
    Join Date
    May 2011
    Posts
    6

    Default Re: New user with HT 502 issues

    Quote Originally Posted by Caddiac View Post
    Well the title says it all. I have followed the start up instructions that came with the Grandstream about 100 times and when I pick up the phone it get "Device not registered". I have not been able to get customer support on the phone since I just got the equipment on Friday afternoon. I emailed support and got nothing useful yet. Any one else ran into this problem on set up for the first time?
    I had similar experience. It really was not 'plug and go'. I was new and bewildered like yourself. I had to wait over the weekend for monday (its monday now : ) ). The support person made necessary changes. In short, it didn't start working without support intervention.

    good luck

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