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Thread: VOIPO Down? 11_7_2011

  1. #1
    Join Date
    Jul 2011
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    17

    Default VOIPO Down? 11_7_2011

    No phone service since 8am this morning (4 hours) and customer service is offline (both chat and phones) due to 'large # of calls".

    Anyone know what's going on with our fearless carrier?


  2. #2
    Join Date
    May 2009
    Location
    KY
    Posts
    4

    Default Re: VOIPO Down? 11_7_2011

    I can't access the call log tab. It says failure to construct timezone link and when you click on it, It says not authorized to view this page.

  3. #3
    Join Date
    Jun 2011
    Location
    New Jersey
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    Default Re: VOIPO Down? 11_7_2011

    I can't access the call log: Exception Caught: DateTimeZone::__construct() [datetimezone.--construct]: Unknown or bad timezone (-05:00)

    But, my calls are coming in and going out.

    Dave.

  4. #4
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,043

    Default Re: VOIPO Down? 11_7_2011

    No issues that we're aware of.

    Please open a ticket with where you're seeing this. Since the error is "Bad Timezone" it sounds like it could be related to DST and it didn't properly update on some accounts (preventing call logs from displaying) or something along those lines.
    Last edited by VOIPoTim; 11-07-2011 at 01:02 PM.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  5. #5
    Join Date
    Jul 2007
    Location
    Irvine CA
    Posts
    519

    Default Re: VOIPO Down? 11_7_2011

    Call History / Timezone should reflect properly now - please let us know if otherwise, thanks!

  6. #6
    Join Date
    Nov 2009
    Posts
    9

    Default Re: VOIPO Down? 11_7_2011

    I can call out but the people I call can't hear me. Just submitted a ticket.

  7. #7
    Join Date
    Jan 2011
    Posts
    25

    Default Re: VOIPO Down? 11_7_2011

    Same issue with incoming. Randomly works fine, receives reorder tone (fast busy) and caller continues to hear rings, or no incoming voice and caller can hear me. Had CS re-provision my HT502, but still the same issue

  8. #8
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,043

    Default Re: VOIPO Down? 11_7_2011

    Quote Originally Posted by rcc344 View Post
    Same issue with incoming. Randomly works fine, receives reorder tone (fast busy) and caller continues to hear rings, or no incoming voice and caller can hear me. Had CS re-provision my HT502, but still the same issue
    Please continue to work with support.

    There are many ISPs having issues today though due to Level3 outages throughout North America so it could be your ISP having issues, but there are no issues on our end at this time.

    99% of the time no audio is related to routers and is resolved by setting up port forwarding on your router. Support can help you do this.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  9. #9
    Join Date
    Jul 2011
    Posts
    17

    Default Re: VOIPO Down? 11_7_2011

    Quote Originally Posted by VOIPoTim View Post
    Please continue to work with support.

    There are many ISPs having issues today though due to Level3 outages throughout North America so it could be your ISP having issues, but there are no issues on our end at this time.

    99% of the time no audio is related to routers and is resolved by setting up port forwarding on your router. Support can help you do this.
    why was dialing 800# and chat defaulted to 'we are not available'?

  10. #10
    Join Date
    Apr 2008
    Location
    Aventura Fl
    Posts
    860

    Default Re: VOIPO Down? 11_7_2011

    I'm in South Florida and have had no problems today....in or out..

    I think Tim explained that a major carrier was having outages throughout the country, so this may be your problem..
    Nothing VOIPo can do about that. Their support numbers work from here..

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