About the cost; first, remember that the promotion provides two years of service -- that's four times as long as most other promotions, such as Comcast's six months. But also, the cost - promotion or otherwise - includes taxes and fees. When I left Comcast I was paying over $20 a month per line plus taxes, fees, E911 surcharge, and so on. VOIPo works out to about $9 with better features and NO extra fees; it's all included.
Sure, the user interface is kludgey (Tim, the CEO, keeps promising it will get better). Sure support is limited because we're not paying for a 24 hour off-shore call center of contract employees with no vested interest in the company. But, hey, when I did the math for two lines, I'm actually paying 1/4 of what I paid Comcast. And while VOIPo may increase in time, so will everyone else.
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