Issues tonight...

[VOIPoTim]

Timothy,

Can you explain why I have to open tickets to get my voipo line to call #'s almost weekly and the tech support answer is to "they will add the # to your routing table"? This is extremely frustrating and we have to use our cell phone to call those #'s until fixed.

Your company technology has some structural problems that have to be fixed.

Unfortunately I can't answer that for you because that's an isolated issue.

Statistically less than 1% of our customers have ever even contacted support so I think that shows that for 99% of customers the service works extremely well. If you're in the 1% that has issues though, I understand that it can be frustrating.

If you're having chronic issues that support is unable to resolve then there could be some underlying incompatibilities between your network and VOIPo and VOIPo may not be for you. If you have issues, please work with support and if your issues are chronic or ongoing then you may be best suited with another provider that may be more compatible with your network/setup/calling patterns.