I understand that is great and all, but looking through here it seems I am not the only one who has had quirky issues lately.
I received a reply to my ticket the next morning while at work but the issue had corrected itself overnight. The technician wanted to speak last evening so we set an appointment at 6 CST. After waiting 15-20 minutes we went out to dinner. He called at 7:24 and then left a voicemail. Since it had corrected itself we agreed to let it lay for a while.