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Thread: Huge billing error

  1. #1
    Join Date
    Jul 2011
    Posts
    163

    Default Huge billing error

    Hey, anyone else notice a huge billing error of $100 or more in their reseller account tonight?

  2. #2
    Join Date
    Jul 2007
    Location
    Irvine CA
    Posts
    519

    Default Re: Huge billing error

    Hello,

    During a billing audit, we had a slight issue where some phone number / item(s) previously associated as items with your reseller account resulted in an active item being generated for them. We’ve removed these items from your account and are issuing the applicable account credits to your balance in which should be reflected shortly. We apologize for the inconvenience, please do let us know if we may be of any further assistance, thanks!

  3. #3
    Join Date
    Jul 2010
    Posts
    177

    Default Re: Huge billing error

    Quote Originally Posted by VOIPoBrandon View Post
    Hello,

    During a billing audit, we had a slight issue where some phone number / item(s) previously associated as items with your reseller account resulted in an active item being generated for them. We’ve removed these items from your account and are issuing the applicable account credits to your balance in which should be reflected shortly. We apologize for the inconvenience, please do let us know if we may be of any further assistance, thanks!
    Maybe this wouldn't happen if WE Resellers would get a REAL BILL!!! Every month i have to guess what to charge. All the time i see charges for calling 123 (VM) and other things. and the free 1000 minutes goes where? how do i know what portion went to what customer? A person can't run a business like this.

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