I can't speak for anyone at voipo, but I know that many providers open up service to the public knowing that there will be some bugs that will need to be worked out. Internally, they refer to it as a beta program. Externally, they inform their customers of "upgrades", "Bug fixes", etc... There is no way to guarantee a 100% perfect bug free service. There's too many different isp's, clecs, gateways to pots, etc... that are involved. Unless you had a beta tester in every single rate center, with every imaginable internet connection, it's difficult to guarantee the type of reliability and dependability that a company in business 3-5 years has.

I agree that they shouldn't use the word "BETA" when releasing it to the public. As long as they have their billing, accounting, pricing, equipment, service, support, etc... all in place and working good, they should be good to go. When I first went with Packet8, there were a lot of functions that weren't immediately available. Including 7 digit dialing, full online account access, etc... As long as customers have access to their call log and their monthly charges, it isn't important if they have direct access to the actual billing records. Especially if that is a planned item that is scheduled to be added within a few months. Definitely different ways of looking at. But using the word "Beta" can definitely have different meanings to different people. Later.... Mike....