Unable to port from TWC

**Canoehenge** · 01-09-2012 07:23 PM

After a year of poor cable quality and poor customer service I decided that enough is enough. I dropped the cable TV and went with DirectTV. Much better quality and features as well as cheaper.The only thing I had left to do was get my phone ported over to a new vendor. I chose Voipo because of the positive feedback on this and other forums. So far my experience has been good with them and I have no reason to believe they are not trying to resolve this issue.
The FCC rules specifically state in its porting rules that the porting period changed from four days to one business day. The new deadline, which took effect in the summer of 2010, applies to all simple ports, including wireline, wireless, and voip. All carriers are required to meet this deadline. Under a FCC document WC Docket No. 07-244, to which TWC was a signatory, TWC supported a maximum porting interval of 48 hours and that porting-out carriers provide the basis for rejecting a port request at the time of rejection and identify ALL POTENTIAL ERRORS in a port request that could result in its rejection. Therefore Time Warner Cable is in violation of FCC rules. I am hoping that by my posting here Voipo will, shall I say, light a fire under their carrier. At the least, Voipo's carrier needs to require TWC to identify specific errors with the LNR request other than "TN not found". That would be a good start in resolving the problem.

**Tooth** · 01-11-2012 10:11 AM

That's strange. I ported my TWC phone number to VoipO last October and it took 13 calendar days from the time I submitted my porting request paperwork to VoipO. No problems whatsoever.

I do know that its important to include your TWC account PIN on the porting paperwork. I imagine that omitting something like your PIN might cause hiccups that would slow down the process?

**Canoehenge** · 01-11-2012 10:39 AM

Would that PIN be the last four digits of my SS#? If so, I wonder why either carrier did not ask for it?

**Tooth** · 01-18-2012 09:41 AM

Originally Posted by Canoehenge

Would that PIN be the last four digits of my SS#? If so, I wonder why either carrier did not ask for it?

I was able to find my TWC account PIN on my TWC billing statements. When I filled out the VoIPo paperwork to authorize my phone number port, there was a field that asked for the last 4 digits of my SSN and a separate field that asked for my account PIN. The TWC PIN seemed to be a random 4 digit number.

**Canoehenge** · 01-21-2012 10:40 AM

Actually, I believe it is called the customer code. It is located on the upper right of the bill, below the account number. I received a communication from voipo support canceling the LNR with their carrier. They said they would submit it to a different carrier. I think they need to investigate why their carrier is unable to do a simple port request with TWC.

**dael** · 01-23-2012 10:46 PM

Originally Posted by Canoehenge

Actually, I believe it is called the customer code. It is located on the upper right of the bill, below the account number. I received a communication from voipo support canceling the LNR with their carrier. They said they would submit it to a different carrier. I think they need to investigate why their carrier is unable to do a simple port request with TWC.

We had a problem with TWC at outset with them not allowing us to choose a long distance carrier as we were told we could before switching from sprint/Century link.
It literally went on for years and ended up being that since both were using sprint lines nothing could be done. I am sure it could have been but no one saw it through to the right channels. If that is the case then Sprint should be responsible. Why would they tell us we could use this other long distance carrier and then not follow through?

D

**Canoehenge** · 03-10-2012 08:43 AM

After taking nearly 60 days to get my number ported over from TWC everything is working well. Thanks to Voipo Support team for putting up with me. They were very patient and were finally able to resolve the difficulties between the carrier and TWC. The system has been very easy to set up and was truly plug and play, in my case. The only issue I seem to be having is having to reboot my network router occasionally to restore internet connection to my home network. Going with Voipo is saving me about $35 per month.