Don't hear ringing of called phone

**markbet** · 01-26-2012 08:10 AM

I think the Voipo techs got the bugs worked out. I asked the tech if the problem was on my end, or Vopio's end, he told me that it was mainly the settings in my adapter that was out of sorts. They made the changes, and all seems to be good.

**Cortopassi** · 01-26-2012 06:44 PM

Hi all,

I have had ongoing tickets with support with the same occasional no ringing heard. Like some have said, it comes and goes -- today had two calls with no ringing and then the other side picked up.

It's not a showstopper problem, but is annoying. I have the problem with the router set both ways -- port forwarded/static IP and no special settings.

What I don't understand is the call is obviously ringing the other end, or they would not pick up. It is the local adapter that generates the ringing voltage so you can hear it, correct? So isn't it something internal to the ATA?

Thanks,

Mike

**markbet** · 02-06-2012 11:46 AM

I am still having an intermittent problem with making a call, and not being able to hear the ringing of the phone on the number that I dialed. It is obviously ringing, because if I stay on the line long enough, as in listen to dead air, either someone answers, or I get the answering machine. More irritating than anything. Ticket ZWY-859344

**markbet** · 02-07-2012 08:13 AM

I keep being told it is my firewall settings that is causing the problems I am experiencing. So, I opened up my router/modem, went to the firewall settings and printed a screen shot of the information of how my router is set up and sent it to the Voipo techs. They said that my settings are correct. By process of elimination, that only leaves the problem on Voipo’s side, and they, the techs, suggested the same thing. They keep tweaking the adapter on their end, I hope they get it figured out at some point. Sometimes I can hear the dialed numbers ring, and sometimes I can’t, it seems to come and go. Maybe an exorcism is in order, to get rid of any lingering poltergeists in their system.

**christcorp** · 02-07-2012 10:34 AM

Do you have a static IP addressed to the voip adapter. If you do; as an experiment, you can go into the router and turn ON the "DMZ" and point it to the static IP address of the voip adapter. This basically opens ALL PORTS and forwards them to the voip adapter. if this works, then you know it's a ports issue.

As for the firewall, you should turn OFF in the router: SPI. That is a firewall in the router. Also, there is a section called ALG. It lists programs like SIP. Turn off the ALG. If you really want a firewall for your computers you can install a software firewall like Zonealarm or Blackice on your computers and protect them locally. But SPI and ALG on in the router can definitely cause issues with voip. good luck.

**markbet** · 02-07-2012 11:34 AM

When I call a person, I can not hear the phone ringing, but, when I ask the person that I just called if their phone was indeed ringing, they say yes, it was, I just can not hear it ring. To weird for me. I would think it is on Voipo's end, not mine.

As far as the firewall goes, Voipo said that I am good to go. They took control of my computer, and set it up as I watched, so I would assume that the problem is on Voipo's side.

**christcorp** · 02-07-2012 01:14 PM

No problem. Just mentioning that SPI is a firewall setting on a router that can affect inbound traffic if it was on. Also, that SIP under the ALG area was meant for software SIP like skype and such, and can block communications with a hardware device like a voip adapter that wants SIP. Just something to look at. Not saying that is the answer, just that many have had issues with voip and those 2 settings.