Hello all, I am a new customer that would like to take this opportunity to vent my frustration at the inability of Voipo's carrier, Broadvox, to port my number to my new service.
According the the FCC: The FCC requires interconnected VoIP providers and telephone companies that obtain numbers for them to comply with Local Number Portability (LNP) rules. Beginning in late summer 2010, VoIP providers, as well as wireless and wireline providers, must shorten the porting period for “simple” ports from the current four days to one business day. The new deadline applies to all simple ports – including “intermodal” ports such as wireline to wireless, wireless to wireline, wireline or wireless to VoIP, or any other combination.
My research found a FCC document, signed by Time Warner, agreeing to a 48 hour window for the porting process. further research on various forums seems to indicate that the porting process, as it applies to TWC, takes anywhere from 30 to 45 days. TWC uses an internet portal into their gui system called LSR. There the carrier inputs the customer data into twc's system to request a number to be ported. According to Voipo reps and the Broadvox rep all information I gave them is being inputted correctly and I have verified this. Normal customer service channels through TWC have been a dead end as they keep telling me they have not received any port requests. Broadvox tells me they have made multiple requests and keep getting an error message back from TWC stating 'TN not found'. I have even gone so far as to make a direct call to TWC's CLEC operations center and talk to their team leader. That was an interesting conversation as the first words out of her mouth was "how did you get this number?" Google, baby, Google. Anyway, she further confirmed they had no record of any port requests. Broadvox is telling me they have left messages at the TWC CLEC center, but has not heard back from them.
After numerous conversations with Voipo, Broadvox, and Time Warner Cable I am at an impasse. I have nowhere else to go and no one else to talk to. To Voipo's credit, they have been extremely helpful and I feel they are doing the best they can to resolve this issue. I believe the fault ultimately lies with Voipo's carrier, Broadvox, who seems unable to pick up the phone and call TWC's CLEC center to speak with someone there and resolve this glitch. I suspect the problem lies with the LSR portal system that must have PRECISE data entered and submitted or it will not accept the request, hence, no record of a request.
All reps I have spoken with talk of escalating the ticket as if that is going to do any good. To me escalating means find someone in charge on the other end, speaking with them, and resolving the issue then and there. What I am seeing is a breakdown in communication between Broadvox and TWC, with Broadvox unwilling to take action. In the meantime I will keep pressing the issue to bring it to a conclusion. Non-resolution will result in my sending back the interface device, request a refund of all money, and I will try my luck with another provider.

Bert