Quote Originally Posted by VOIPoTim View Post
There's no bait and switch here. We've never advertised the virtual number ability or "officially" offered that functionality. We did allow it though at one point, but stopped offering that ability around the end of 2011 because too many people were abusing it by using it as 2 lines all the time rather than 1 line and a 2nd occasional use line. We would have businesses ordering it and then ordering a virtual number and then using both lines constantly where they really needed 2 full accounts to justify 2 full-time use lines.

So while it was never offered officially to begin with as an official feature, if you signed up back when we were allowing people to do it and need it, feel free to e-mail me at tim @ voipo.com and we can put it on your account manually.
When I replied, I e-mailed a developer asking them to activate the "virtual number ability" on your account and I just got a reply stating that it's in your control panel and that all accounts prior to us stopping allowing it (even though we never officially offered it) still have it in their panel and that it was simply removed from newly created accounts when we stopped offering it. So if you order a Virtual Number, your account still has the ability to make a virtual number into an addon line by going to BETA - 2nd Line. So it's actually been there the entire time...support will not know about it though since it was not an official feature.