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Thread: Very bad voice quality

  1. #1
    Join Date
    Dec 2011
    Posts
    103

    Unhappy Very bad voice quality

    I have two accounts (mine, and my in-laws'). Both are setup with BYOD. Same ISP (Time Warner), same geography (less than a mile from each other). Mine is working fine. In-laws' voice quality is terrible. As if very low upstream bandwidth (actual bandwidth is about 900kbps). However, another provider on the same adapter (I tried OBi100 and old SPA-2000) works perfectly fine; and Voipo provided adapter works perfectly fine as well. Also, my calls to them (in other words, Voipo-to-Voipo calls) work perfectly.

    So, it seems that something is wrong with voipwelcome itself... I wanted them to have a single phone so the can call domestic (through Voipo) and International (through CallWithUs) - but obviously, with such a terrible voice quality it's not going to work.

    Any ideas if Voipo guys can help troubleshoot this problem?

  2. #2
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,044

    Default Re: Very bad voice quality

    Quote Originally Posted by ymhee_bcex View Post
    I have two accounts (mine, and my in-laws'). Both are setup with BYOD. Same ISP (Time Warner), same geography (less than a mile from each other). Mine is working fine. In-laws' voice quality is terrible. As if very low upstream bandwidth (actual bandwidth is about 900kbps). However, another provider on the same adapter (I tried OBi100 and old SPA-2000) works perfectly fine; and Voipo provided adapter works perfectly fine as well. Also, my calls to them (in other words, Voipo-to-Voipo calls) work perfectly.

    So, it seems that something is wrong with voipwelcome itself... I wanted them to have a single phone so the can call domestic (through Voipo) and International (through CallWithUs) - but obviously, with such a terrible voice quality it's not going to work.

    Any ideas if Voipo guys can help troubleshoot this problem?
    Just to test, have you tried swapping the ATAs or using a softphone from their location. Often when we see voice quality issues, it's an adapter going bad.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  3. #3
    Join Date
    Dec 2011
    Posts
    103

    Default Re: Very bad voice quality

    Quote Originally Posted by VOIPoTim View Post
    Just to test, have you tried swapping the ATAs or using a softphone from their location. Often when we see voice quality issues, it's an adapter going bad.
    To quote myself, I tried OBi100 and old SPA-2000. Both work fine in my house with VOIPo BYOD; and both work fine with another provider in their house.

    Felix
    Last edited by ymhee_bcex; 05-23-2012 at 08:15 AM.

  4. #4
    Join Date
    Jan 2009
    Posts
    229

    Default Re: Very bad voice quality

    Quote Originally Posted by ymhee_bcex View Post
    ... and Voipo provided adapter works perfectly fine as well. Also, my calls to them (in other words, Voipo-to-Voipo calls) work perfectly...
    Sounds to me like your ATA settings (or comparable) are not set to work correctly with VOIPo. If the VOIPo supplied ATA works fine at you 'in-laws' and your BYOD setup does not, well I think you have your answer.

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