Tim, with all due respect... my post here went three days with no response from anyone. No members saying "that's never happened to me" or "samething here." Nothing. Don't really no what to say except it was about 6 months ago I began noticing a delay in the chat that didn't exist previously. The delay became progressively worse until most of the time no one answers at all. I called one time and specifically asked why the chat is never answered but someone answers the phone immediately... the gentleman poked around and said "oh... I see it now" and responded to it. It's like they are getting chat requests but don't know they are getting them. Anyway, I've found that my VOIPO service does require fairly regular service from you guys. You have always been able to fix the problem... but it seems there is not a very long stretch of time without problems. I'm ok with that as long as I've got good service and it's accessible. I'd prefer to chat than talk... but that's just me.