I see you are a "Senior Member", so surely you know the difference -- but your first sentences imply that you are referring to the public forums rather than web chat.
Sorry for the implication. As a "Senior" Member" I was attempting to point out that in the beginning (although officially unsupported) a post in this forum would generally receive a quick response from many members including a number of people on the VOIPO staff. What was a bustling source of discussion appears to have dried up significantly. I realize it has nothing to do with the Chat issue I was describing. I shouldn't have included it here.

Tim, the changes sound wonderful. So many times there are little things that do require assistance. A brief chat resolves the problem almost all the time. As a customer, it's certainly efficient for me as I would think it would be for you as well.

I use chrome as my default browser. I could try IE next time and see if it makes a difference. The one clue that indicated to me that the chats were being qued but unanswered (as opposed to a browser issue or some problem on my end) was the phone call I made recently with my chat still holding and the tech telling me he "found it" and answered it with me on the phone and in chat. It was simply overlooked. There are no error messages on my end.