Quote Originally Posted by burris View Post
First thing I see is a most confusing toll free number layout. Perhaps the standard xxx xxx-xxxx. It's difficult to list the VOIPo and translate it to real numbers.
I wonder if the local number is necessary..


I wonder if the 9-6 specialist hours will be interpreted as support hours as well.
Thanks for feedback.

The main reason we need the local number is for international customers who can't call toll-free.

For the first phase of the public beta launch, those will be the hours of operation since it's very difficult to leave new staff members alone until there's been a few months of training so they're able to actually help. This gives us a concentrated group to work with and then we can stagger those people out and move it to 24/7 over time. This makes more sense than putting brand new people alone on the phones at night and makes sure we deliver a consistent CS experience.