You really shouldn't have to call to cancel your phone service. That's what "Porting" does. It transfers the service from one provider; "Verizon"; and transfers it to another provider; "VoipO". Once the porting is done, that's it. Nothing further to do. Your next verizon/fios bill should be for internet and tv and NOT ANY PHONE. Nothing for you to do.

The only people that really need to get involved with the provider are those who have DSL WITH a phone number attached. Sometimes, depending on the phone company, when the phone number is ported away, they cancel the DSL service. (The phone number is also used for BILLING). Without a number, some providers don't know what to do. But for cable, fios, wireless, etc... customers, where phone is simply 1 feature of the service, you shouldn't have to do anything.

As for voipo posting some of this information, I don't blame them. You don't want to talk about connecting your voip adapter to your home phone jacks. There are 101 different variations and scenarios on how the jacks are wired in. VoipO can't be liable if you accidentally plug your adapter into a jack with 51 volts DC from the phone company. Also; you have to sell, which means it's website, to the "LOWEST COMMON DENOMINATOR". And unfortunately, the lowest common denominator is a customer who is an idiot. These are the people who think there should be a light in the gas tank so they can see if they have gas left. But instead, they use a bic lighter. No, info like this on the website is suicide for a company. A forum, like this, on the other hand is good. It allows those who AREN'T IDIOTS a place where they can come and learn. It's usually a dialog among users/customers with very little input from the company. Tim, Brandon, and other voipo personnel get involved quite a bit on this forum, but that's because it's still small enough of a forum and they can field the questions. But if the question gets too deep, or the individual is having a difficult time understanding, calling support and opening a ticket is still the most common answer. Anyway; welcome to the voipo community. Later.... Mike.....