Quote Originally Posted by burris View Post
I'm sure you have the problems you described, but if this were true across the board with VOIPo, how do you suppose they could have thousands of customers for all these years who are quite pleased.
I am sure you read my post that you quoted, but if this were the true - how could you respond the way you responded?

For example, where did you see me saying that the problems were across the board? Even if my own small sample, the problem is in 25% of cases (1 out of 4). If I had problems in the beginning, do you think I would sign up for 3 more accounts?! The problems (repeat: on one account of four) started about 2 months ago (after 6 months of very good service; first intermittently); I was doing some troubleshooting for a month; I opened a ticket a month ago, and not being able to resolve it, I now forwarded the calls to Google Voice, and the voice quality is great.

Quote Originally Posted by burris View Post
As was said numerous times by Tim as well as others, on occasion, and for a variety of technical reasons, the service just may not work for you.
If I were having the problems you described and couldn't have them resolved, I would have been long gone, no matter the price.
Yes, Tim said that numerous times. We can agree to disagree on this point. When I am buying a service from a provider (cable, Internet, or voice service provider) - I don't expect that it "just may not work for me" on the technical level. And, if that's the attitude of company CEO, I am reluctant to procure services from such company - no matter the price. As I learned long ago, technical problems are more often than not management incompetence masquerading as technical issues