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Thread: Hurricane Sandy Statement

  1. #1
    Join Date
    Feb 2007
    Location
    Irvine CA
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    1,542,128,037

    Default Hurricane Sandy Statement

    Here is what you should know as it relates to VOIPo and Hurricane Sandy....

    First, I'd like to let all of our customers impacted by the storm know that you are in our thoughts and we are here to help you with your VOIPo service in any way that we can. In the early days of VOIPo, we went through Hurricane Ike in Houston so we have some idea of what you might be experiencing even though it seems that this storm will be much more damaging.


    No Direct Service Impacts

    We do not expect any direct impact on VOIPo services from the storm.

    1) VOIPo employees are located in Southern California and Texas so our staff is not impacted and we'll be open normally.

    2) VOIPo equipment is located in secure, highly-redundant data centers in Texas. We do not have any equipment in the storm area.

    3) We have been in touch with our primary carrier partners that do have equipment or servers in the impacted areas. Based upon the information communicated to us, we believe that they are all well prepared to ride out the storm. All are executing disaster recovery plans at this time. Our primary carrier partner that carriers the bulk of our traffic that does have equipment in NYC has confirmed that backup power equipment and generators were tested today, large amounts of fuel is on hand and guaranteed re-fueling contracts for additional fuel are in place. At this time, they do not anticipate any interruption in their facility. As a precautionary measure, they are re-routing most traffic to their west coast backup facility. This could cause some slight voice quality issues for some users on the east coast.

    Overall, VOIPo is not directly impacted, our partners in the path of the storm are well-prepared, and we don't expect any direct VOIPo service issues.


    Indirect Service Impacts

    Although we do not anticipate any disruptions in VOIPo service itself, it is still possible that customers in the impacted areas may experience isolated problems for a variety of reasons due to the nature of VoIP and telecom. While these are not within our control and will mostly be isolated to customers in the storm's path, we feel it's important to make everyone aware of them.

    1) Ultimately all calls at some point have to connect to the regular telephone network outside of VOIPo. If telecom network equipment in your area (or that serves your phone number) is damaged, it could impact your service.

    2) If you experience internet or power outages, your service will be impacted.

    3) Since VoIP services rely on the internet, disruptions to internet service on a broader scale may cause issues if your connection to us takes a path over an ISP experiencing issues. Internet routing in the impacted areas is likely to be extremely messy and congested for a while.

    4) Calls to and from the impacted areas are likely to be sporadic due to the variety of localized issues and damage to telecom equipment in impacted areas and general telecom network congestion due to various outages and increased call volume.

    5) Many major carriers have closed business offices on the east coast for the time being and they are unable to process number transfer requests that we submit to them. This may cause delays for number transfers and number activations.

    If you are in an impacted area or are trying to call an impacted area, please know that service will be sporadic for the above reasons.


    Impacted Customers

    For our customers that are impacted by the storm, we understand that the storm may create incredibly difficult situations for you. We are prepared to help you if you need special handling, policy waivers, or financial assistance (such as delaying payments).


    Further, since some customers may not be able to contact us due to the conditions in their area, I have directed our billing team to relax policies and temporarily stop any payment related accounts suspensions for customers in the impacted states for the time.

    The bottom line is that we are here for you and if you need something related to your VOIPo service, please let us know and we'll do our best to help you out.

    Questions

    If you have any questions, please contact support@voipo.com for assistance. If you are impacted and need something special done and cannot get it done through our support team, please ask them to escalate your ticket to Tim and I'll personally try to help.

    This is obviously a dynamic and changing situation. If anything changes from what I've posted above, I will update everyone.
    Last edited by VOIPoTim; 10-30-2012 at 12:14 AM.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  2. #2
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,037

    Default Re: Hurricane Sandy Statement

    Update for today....

    Everything at VOIPo remains operational and unimpacted.

    With that said, we are seeing widespread outages in the Northeast in general and this is making calls to and from the Northeast intermittent. If you are having issues calling the Northeast or have a Northeast phone number, please be patient if you have issues or failed calls as until the telecom network in that region is back to full capacity and anything damaged is repaired.

    Again, if you are a VOIPo customer in the storm area and need any special handling, policy waivers or assistance with your account, please let us know and we'll do our best to help.

    We will continue to post updates if any new information becomes available to us. At this time though, calling within the Northeast is very sporadic in general.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  3. #3
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,037

    Default Re: Hurricane Sandy Statement

    We are still seeing isolated issues in these markets as our carrier partners work to repair damage and stabilize service.

    LATA Market Name
    • 126 Springfield, MA
    • 220 Pleasantville, NJ
    • 334 Fort Wayne, IN
    • 974 Rochester, NY


    Impaired Markets:
    LATA Market Name
    • 128 Cambridge, MA
    • 132 New York City, NY
    • 140 Buffalo, NY
    • 240 Hagerstown, MD
    • 246 Culpeper, VA
    • 254 Charleston, WV

    Our carrier partners are working to stabilize service in those storm impacted areas as quickly as possible.
    Last edited by VOIPoTim; 10-31-2012 at 10:16 PM.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  4. #4
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,037

    Default Re: Hurricane Sandy Statement

    Here is the latest update from our carrier partner in the storm areas:


    Down Hard Markets:
    LATA
    Market
    334 Fort Wayne, IN
    974 Rochester, NY
    126 Springfield, MA
    136 Syracuse, NY
    140 Buffalo, NY
    330 Evansville, IN
    122 Manchester, NH
    462 Louisville, KY
    452 Jacksonville, FL
    134 Albany, NY
    120 Portland, ME
    248 Richmond, VA
    922 Cincinnati, OH
    130 Providence, RI
    138 Binghamton, NY
    234 Pittsburgh, PA
    256 Clarksburg, WV
    322 Youngstown, OH
    326 Toledo, OH
    328 Dayton, OH
    348 Grand Rapids, MI
    354 Madison, WI
    424 Greensboro, NC
    426 Raleigh, NC
    434 Columbia, SC
    440 Savannah, GA
    474 Knoxville, TN
    951 Rocky Mount, NC
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

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