Quote Originally Posted by VOIPoBrandon View Post
Hello,

Out of curiosity - what Make & Model phone(s) are you using in conjunction with our service? Also do you have ANY intermediate connections between the VOIPo device and your phone(s)? i.e. House Wiring, Answering Machine, etc? Or is it purely Phone -> ATA?

Usually when this is happening it means that the on hook signal from your phone is not making it back to the ATA. Thus the call was not actually hung up and is notifying you that there is a party 'on hold' per say.

Look forward to hearing back from you.
Late reply. ATA line 1 goes to splitter with one line to phone jack in wall and other to wireless base. Used to have line 1 to jack in wall and line 2 to wireless but then you couldn't pick up call answered on wall phone with wireless and vice versa.