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Thread: Outbound calls don't complete and give a fast busy.

  1. #1

    Default Outbound calls don't complete and give a fast busy.

    Anyone else having an issue making or receiving calls this morning?

  2. #2
    Join Date
    Aug 2009
    Location
    Martinsville, VA
    Posts
    122

    Default Re: Outbound calls don't complete and give a fast busy.

    Yes. Same thing here.

  3. #3

    Default Re: Outbound calls don't complete and give a fast busy.

    I would add that inbound calls fail to complete as well.

  4. #4
    Join Date
    Aug 2009
    Location
    Martinsville, VA
    Posts
    122

    Default Re: Outbound calls don't complete and give a fast busy.

    Same here. I have 4 devices and 7 lines. Everything is out. Normally I get an automated confirmation when I submit a ticket. Not even getting that this morning.

  5. #5
    Join Date
    Aug 2009
    Location
    Martinsville, VA
    Posts
    122

    Default Re: Outbound calls don't complete and give a fast busy.

    Apparently VOIPO no longer uses this forum to update those who use their service. I found this from VOIPO posted on Twitter 35 minutes ago:

    Portions of our network are experiencing intermittent issues this morning. We are working to resolve.
    The failover is not even working for me. I'm completely dead in the water here.

  6. #6
    Join Date
    Jul 2010
    Posts
    350

    Default Re: Outbound calls don't complete and give a fast busy.

    Yes, everything is dead at the moment.

    I've been reporting this issue recently on a few specific accounts. It seems to have started a couple of months ago, and was hard to pin down what was causing it.

    But today it is the whole network. So hopefully when they fix it, they'll fix the sporadic issues as well.

  7. #7

    Default Re: Outbound calls don't complete and give a fast busy.

    It's now working normally for me. Both inbound and outbound calls complete.

  8. #8
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,037

    Default Re: Outbound calls don't complete and give a fast busy.

    We had a hardware failure earlier this morning that was causing issues for some customers this morning. It has been resolved.

    Sorry for the inconvenience.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  9. #9
    Join Date
    Sep 2009
    Location
    New Joisey
    Posts
    301

    Default Re: Outbound calls don't complete and give a fast busy.

    Quote Originally Posted by VOIPoTim View Post
    We had a hardware failure earlier this morning that was causing issues for some customers this morning. It has been resolved. Sorry for the inconvenience.
    Why not also post in this (your own support forum) as well as TWITTER when there is an issue? Doesn't make a lot of sense not to and really shouldn't take more that 30 seconds to do. Personally I have no desire to use TWITTER or FACEBOOK but that is another issue.

  10. #10
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,037

    Default Re: Outbound calls don't complete and give a fast busy.

    Quote Originally Posted by MisterEd View Post
    Why not also post in this (your own support forum) as well as TWITTER when there is an issue? Doesn't make a lot of sense not to and really shouldn't take more that 30 seconds to do. Personally I have no desire to use TWITTER or FACEBOOK but that is another issue.
    I'll talk to our team about posting more here to see if we can start posting about outages here as well.Only a small % of our customers use this forum so we don't typically post outage info here. Twitter is also a third-party platform so it's less likely to be impacted since it's not hosted in the same datacenters we use in case there is a major outage.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

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