chpalmer, I appreciate your willingness to assist here.

Issue is (was as they're sending me a replacement) a failed Linksys PAP2 device. Since I do what I do for a living, I'd already done my due diligence in trouble shooting and couldn't get pass the scripted questions of, "are there lights on and which ones?" "Did you power the PAP2 off, wait 30 seconds and repower it?" "Tell us about your private network", "What power adaptor do you have and can you plug it into another outlet that has power and see if this fixes it."

All very good questions that I covered in my opening ticket text. The support issue is that no one tech owns a ticket. So each new "next tech" reads only your last response and basically asks the same dumb questions that have been answered already.

The main rub here is that I don't need this service. I have free (company paid for) cellular. I ONLY have this as a matter of laziness to close the account. Well that and I like the idea of a backup to my cellular and some of the features of the system. All of which can easily be walked away from given the right motivation.

This post was a last ditch effort to get service before I disconnected. PAP2 on its way.... until it arrives, story is open.