Cancellation = Replacement fee??

[robhouston]

My question is not related to BYOD, but is about Voipo allowing a customer-owned HT-502 to be provisioned and locked by them, not as a BYOD device. I believe this is important, since Voipo does not allow an "add-on number" to be used in a BYOD situation.

For what it's worth, I don't think Brandon's statement made it clear about how they actually determine whether an ATA is non-working because of abuse.

I'm still also interested to know how much they charge for a replacement HT-502.

[VOIPoTim]

My question is not related to BYOD, but is about Voipo allowing a customer-owned HT-502 to be provisioned and locked by them, not as a BYOD device. I believe this is important, since Voipo does not allow an "add-on number" to be used in a BYOD situation.

For what it's worth, I don't think Brandon's statement made it clear about how they actually determine whether an ATA is non-working because of abuse.

I'm still also interested to know how much they charge for a replacement HT-502.

Our non-return or replacement fee for customer damaged devices is $49.95. This includes the labor and administrative costs of setting it up in our system, provisioning it, etc.

Our Grandstream devices are tied to us by MAC at Grandstream and will redirect to VOIPo provisioning automatically when it hits the Grandstream firmware server (even if the VOIPo provisioning is not set). With a third-party device, the only way to get it to use our provisioning is to set the "config server path" and point it to provisioning manually.

[JacobsLive]

Thank you Tim for making it further clear.

For what it's worth, I don't think Brandon's statement made it clear about how they actually determine whether an ATA is non-working because of abuse.

IMO that depends from case to case and it is hard to come up with one or two reasons. It could be physical abuse or putting extra load to ATA by connecting to non-recommended equipment, wiring etc.

Wish you all very Happy Holidays! It's Merry Christmas for me See ya all after 25th

[robhouston]

Very good, Tim, thanks very much for the additional detail.